Shipments and returns

Your pack shipment

Packages are generally dispatched within 1 working days after receipt of payment and are shipped via 2nd Class Royal Mail with tracking with signature. If you prefer delivery by Courier with required signature, an additional cost will be applied, so please choose this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include Postage, Packing & Handling.

UK Shipping Costs:

Service 1: Royal Mail 2nd Class £FREE (3-4 Working Days)

Service 2: Royal Mail 1st Class FROM £1 (2-3 Working Days)

Weight: > 0.5kg Grams £1.00 > 1kg Grams £2 > 1.5kg Grams £3 > 2kg Grams £4

Service 3: Courier Service with Interlink FROM £4.95 (1 Working Day)

Weight: > 1kg Grams £4.95 > 5kg Grams £5.95 > 20kg Grams £6.95 > 50kg Grams £9.95

Europe Shipping Costs:

Service 1:

Up to 1kg Royal Mail International Signed For - From £11.95 (6-7 Working Days)

From 1kg - 2kg Royal Mail International Signed For - From £15.95 (6-7 Working Days)

2kg - 15kg UPS Courier Service - From £24.95 (6 - 7 Working Days)

If you would like express shipping please contact us.

RETURNS POLICY

Here at Midnight Lady Ltd, we make every effort to provide you with an enjoyable online shopping experience and we pay close attention to your order and shipping details so we can ensure that you receive a product you are happy with. However, if you would like to return an item that is unworn, untampered with and in a resalable condition in its original packaging, we will happily offer you a refund or an exchange within 14 days of receipt. If you are a UK customer we will pay the exchange delivery cost to you, however if you are an international customer and would like an exchange, you will have to pay the exchange shipping fees. If this is something you would like to do then please contact us so we can make the arrangements. How do I return an item? If you would like to return an item that is unworn for a refund or an exchange within 14 days of receipt, please send us a message with your request. Once we have received your request we will then send you a unique authorisation code.

ITEMS RETURNED WITHOUT AUTHORISATION MAY BE DELAYED OR REJECTED

PLEASE MAKE ALL RETURN REQUESTS VIA CONTACT US PAGE OR VIA YOUR ORDER PAGE

Please note that the return delivery cost is the responsibility of the customer, as is the item until we have received it. When posting your item back to us, please place your item in an outer bag or box for protection. Please do not stick stamps or sellotape on the item. We recommend that you send your return back via a tracked service as we cannot be held responsible for goods that get lost or damaged in transit. Please keep your proof of postage until we have notified you that we have dealt with your request. If you are a UK customer and notify us about returning your item under the Distance Selling Regulations within 7 days of receipt we will refund you the original delivery charge. Anything received outside this time bracket will be a refund of the cost of the item only. Once we have received your item back, please allow 1-3 business days for your request to be processed. We try to process returns the same day we receive them but this is not always possible. We will notify you via email once we have opened your parcel and processed your request. If you have requested an exchange, your new item will be shipped out in the next available post and if you have requested a refund this will credited to the original method of payment you used. Please note that all returns will be inspected before any request is processed. If we find your return to be worn, tampered with or in an otherwise non-resaleable condition we will not be able to accept them for a refund or exchange and will have to ask you for a postage payment to send the item back to you. To avoid damage to the item while it is in your care please keep away from pets or anything which may cause a strong odour.

Please beaware we reserve the right to change our returns policy without notice.